Help & FAQ's



Below you will find a helpful reference with answers to some of our most frequently asked questions and general tips to ensure your order with The Printing Factory is produced efficiently.


General Questions



WHY ARE RGB FILES NOT RECOMMENDED FOR PRINT?
The RGB colour process and the CMYK colour process work in opposite ways. An RGB colour scheme forms colour through an additive process; to obtain white, all 3 colours are added together, and to obtain black, all 3 colours are removed. In contrast, the CMYK printing process obtains white by omitting all colour, and obtains black by using all four colours. RGB files can be converted into CMYK file. In some cases colour shifting may occur.

CAN COLOURS BE MATCHED IN FULL COLOUR PRINTING?
A colour will never print out exactly to match its on-screen source. colours vary from monitor to monitor, and different printers produce different colour results. All these variables slightly affect the printed outcome. For futher information, please click here.

WHAT IS THE TURNAROUND TIME ON MY JOB?
Turnaround varies based on the type of job you are submitting for print.
For approximate turnaround times, check with our sales team.

WHAT IS CMYK?
Cyan, Magenta, Yellow, and Black. In full-colour process printing, CMYK is the standard method for offset printing. In combination they are the four colours used for full colour offset printing.

WHAT IS FULL BLEED?
A small amount of size added to all four sides of a file to ensure the background is printed and cut to fill up the entire card as opposed to seeing a white thin line going around the edge of the card.

WHAT IS GANG RUN PRINTING?
In order to achieve efficiency we use the industry standard of “Gang run” printing. It is the method used to place multiple orders onto a single offset sheet. This allows the initial production costs to be spread out over several jobs, greatly reducing the make-ready charges for each customer. This enables us to provide our customers with better pricing.

WHAT IS INCORRECT COLOUR SELECTION?
This is when you select a colour that doesn't exist in the colour gamut (the available colours in a certain colour mode) you are using. In CMYK there are colours that don't exist within the CMYK colour gamut but exist in another colour gamut such as RGB. They are referred to as “out of gamut” colours. Out of gamut colours can be seen when they are either viewed in CMYK mode or in the final output when they are printed. Often a new or altered colour is seen.

WHAT IS OFFSET PRINTING?
Standard printing process used. The process consist of a plate that makes an inked impression on a rubber-blanketed cylinder which in turn transfers it to the paper. This is the printing process used by all major printing companies as well as newspaper and magazine printers.

WHAT IS RGB?
Red, Green and Blue. RGB colours are associated with television screens and computer monitors, but are not used in offset printing.


Ordering Questions

CAN I ORDER LOWER QUANTITIES THAN LISTED?
Because of the way your job is grouped together with others, our minimums are fixed.

CAN AN ORDER BE SPLIT INTO DIFFERENT QUANTITIES?
Quantities cannot be split up due to how we print orders. For example, you cannot split up 5000 business cards into two orders of 2500 with different names. A 5000 business card order will be printed on a 5000 sheet press run. If you need two different names, please order two orders of 5000 each.

CAN I JUST EMAIL YOU MY ORDER?
Yes. Orders placed via email require a 50% Deposit.
Payment can be made over the phone by credit card.

CAN I PLACE AN ORDER BY PHONE?
If you have difficulty or concerns with ordering via email, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process.

WHEN WILL I SEE A PROOF?
Graphic Design can commence upon receipt of the initial 50% deposit. Most proofs will take 24-48 Hours to produce. Unless requested, proofs will not be provided for Customer supplied files.

CAN I CANCEL AFTER I'VE PLACED MY ORDER?
Due to the fast turnaround of our print products, we process jobs as soon as we receive them. Cancellations are possible but fees do apply.

CAN I RETURN A JOB AFTER I RECEIVE IT?
All sales are final. All products are carefully inspected before being shipped. If merchandise is defective or damaged upon receipt please contact us after receiving your package. All claims must be made within 72 hours of receipt of your order. Shipping charges will not be refunded. Should your print job contain manufacturing errors and/or defects, we may reprint and ship the job at no charge. On a case by case basis we will investigate and determine if the damage was due to negligence on our behalf. Please contact us during normal business hours so we can handle your request. If a return is granted, you must return delivered product for exchange of newly printed product.

HOW DO I RE-ORDER?
You just need to login into your customer account, the screen that follows your login, displays all your current & previous order information. Select the re-order option on the job you needed.

HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the size of your order and your location.
Please check the cost with our sales team before placing your order.





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